Website Redesign

Case Study: Credit Union 1: A Flexible, Accessible Website Redesign with Umbraco

Credit Union 1 teamed up with ProWorks to redesign its public-facing website on the Umbraco CMS platform. With over 65 years of service, Credit Union 1 needed a modern, accessible site that reflected its member-focused mission and supported individuals, families, and businesses.

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Homepage Redesign Mockup

About Credit Union 1

Credit Union 1 is a member-owned financial cooperative that provides personal and business banking services across multiple locations. Its website serves as the digital front door for thousands of users looking to access banking services, locate branches, manage accounts, and explore financial tools and resources. Prior to this project, the site lacked modern content management flexibility, had accessibility issues, and offered limited support for features like events, calculators, and search personalization.

ProWorks led a discovery phase to evaluate Credit Union 1’s needs, followed by a full website rebuild using Umbraco CMS, with custom components, editor-friendly tools, and scalable infrastructure to support growth and digital engagement.

The Challenge

Credit Union 1 faced a range of digital hurdles that limited both user engagement and internal efficiency. The existing website had a disconnected, outdated design with poor mobile responsiveness, making it difficult for users to access services on the go.

Content management workflows were inconsistent and inflexible, leaving editors with minimal control over publishing. The platform lacked support for rich content types like blogs, events, and FAQs, and loan rate information had to be manually updated in multiple places, risking inconsistency.

Additionally, there were no built-in tools for accessibility compliance, personalized search, or branch/location discovery. Integrations with essential tools like Salesforce forms, third-party calculators, and live chat services were nonexistent, further reducing the site’s ability to serve members and prospects effectively.

Key Objectives

Empower Credit Union 1 editors with full control over page layouts, publishing, and content scheduling

giving the team flexibility to manage content efficiently without relying on developers.

Improve site accessibility to meet Section 508 compliance

ensuring the website is usable by all members.

Implement user-centered design across desktop, tablet, and mobile

providing a seamless experience for users on any device.

Centralize loan rate management with reusable components

allowing editors to update rates in one place and keep them consistent across the site.

Enable search and location tools that help users find information quickly

making it easier for members to locate branches, services, and relevant content.

Add support for Salesforce forms, third-party calculators, and Glia live chat

integrating key tools that enhance self-service, personalization, and support.

Our Solution

ProWorks built a modern, scalable website using Umbraco CMS, giving Credit Union 1 complete control over page layouts through a component-based editing system. A centralized loan rates library streamlined updates, and role-based permissions improved content governance. Key features included a searchable branch locator, events calendar, blog, FAQs, and intelligent site search.

The site was designed to meet Section 508 accessibility standards and integrated third-party tools like Glia chat, Salesforce forms, and financial calculators. Additional scope included footer customization, rich text rate displays, an upgrade to Umbraco v13, and deployment to Umbraco Cloud with DevOps support.

Visit: Credit Union 1

Results & Impact

Streamlined editing workflows with reusable components.
Centralized rate updates for accuracy across the site.
Faster, easier-to-navigate design on mobile and desktop.
Improved accessibility and compliance readiness.
Empowered editors to manage content without dev support.
Enhanced discoverability through search and category landing pages.
Connected experience with live chat, forms, calculators, and maps.

Built on a scalable CMS with reusable components to reduce future development needs.
Improved accessibility and mobile performance expanded reach to more users, including those on assistive devices or mobile-only access.
Simplified navigation and search made it easier for members to find relevant financial services and branch information.
Minimized content inconsistency and duplication by centralizing rate management and service details.

Let’s Build a Website That Works for Your Members

ProWorks designs websites that are scalable, accessible, and easy to manage. They’re built to support your team and serve your users. If you're ready to upgrade your digital experience, we’re here to help.

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Our Process

Phase 1: Design Review

Review the client’s provided designs to understand goals, brand direction, and functional requirements.

We began by reviewing the client's design files in detail to understand their vision for the project. This stage helped us align on brand standards, user experience goals, and the core functionality needed for the site. By starting with their approved design direction, we established a foundation for refinement and execution.

Phase 2: Design Iteration

Refine the original concepts, improve usability, and add new components to strengthen the design system.

Working from the client's initial designs, we iterated on layouts, interactions, and supporting elements to create a more complete and scalable experience. We introduced new components where needed and expanded the design specification to support additional content patterns and page needs. This collaborative process ensured the final design was both polished and practical for development.

Phase 3: Front-End Build

Translate the approved designs into a responsive, high-quality front-end experience.

Once the designs were approved, we moved into front-end development and built the experience to match the final design specification. We focused on responsive implementation, clean code, and consistency across components to ensure the site performed well across devices. The result was a polished front end that faithfully brought the approved creative vision to life.

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